Join the Customer Panel Community

Would you like to help us by taking part in our customer panel?

We are committed to carrying out user research to better understand your needs. All you need is a willingness to give your opinions. Your input will help improve the user experience of the services we provide. No special skills are required.

As as panel member you will have the opportunity to take part in online surveys, one-to-one interviews, web usability tests and discussion groups.

How to get involved

If you would like to join the Customer Panel Community, simply sign up online and complete a short form.

Customer panel sign up

If you want further information on how your input is used to improve services, you can read the Digital Blog to keep up to date.

As part of our user research, we may ask for some personal information which will be held by the Digital Team. The data will be used solely for the purpose of testing and improving the website or services. Your personal details will be held securely until you notify us that you wish to opt out of the customer panel by emailing customerpanel@blackburn.gov.uk after which we will remove your details from our systems.

View our privacy policy for further information.