Support for residents

Updated: 03.12.20 @ 10:49

Blackburn with Darwen is under Tier 3: Very High Alert restrictions. Full details.

We understand that this is an incredibly difficult time for all of our residents and communities. We are offering as much support as we can to all of our residents, communities and businesses within the resources we have available. Please continue to check the website for updates.

Financial support for those self-isolating

Test and Trace support payment; for those residents with isolation start dates 28th September onwards

If you have tested positive for coronavirus or have been in close contact with someone who has tested positive, and told to self-isolate by NHS Test and Trace you may be entitled to a Test and Trace Support Payment of £500.

You may be eligible for one of the following two funds. Please read the following information carefully and only apply if you meet the qualifying criteria. Claims received more than 14 days after the end of the isolation period will not be considered.

Test and Trace Support Payment

To be eligible you must:

  • have been asked to self-isolate by NHS Test and Trace;
  • be employed or self-employed;
  • be unable to work from home and will lose income as a result; and
  • be currently receiving one of the following benefits:
    • Universal Credit
    • Working Tax Credit
    • income-based Employment and Support allowance
    • income-based Jobseeker’s allowance
    • Income support
    • Housing benefit
    • Pension credit.

If you meet all the above criteria please apply.

Please read our Test and Trace support payment further information before you apply.

To apply you will need to have a personal Blackburn with Darwen account already or register for one.

Apply for Test and Trace support payment

Test and Trace discretionary support payment

If you do not meet the above criteria you may be eligible for a discretionary payment. Please read the following information carefully and only apply if you meet the qualifying criteria.

  • have been asked to self-isolate by NHS Test and Trace;
  • be employed or self-employed;
  • be unable to work from home and will lose income as a result;
  • have a Council Tax liability or a rental/mortgage liability;
  • have annual earnings of £21,152 or less if a single person, or £42,304 or less if a couple.

To apply you will need to have a personal Blackburn with Darwen account already or register for one.

Apply for Test and Trace discretionary support payment

Shielding (protecting people more at risk from Covid-19)

Blackburn with Darwen is under Tier 3: Very high alert restrictions. This means people classed as Clinically Extremely Vulnerable are able to return to work and school. They will receive a letter from the government with more detailed advice on taking precautions to keep themselves safe. This will include specific advice relating to the festive period including Christmas bubbles.

Mental wellbeing

Supporting people’s mental health and wellbeing is a key priority for the council. It is important than ever that you get help when you need it most.

Please read our Shuttle article for the latest mental health resources.

Council Tax

Please see the Covid-19 Council Tax advice information for help with paying your Council Tax.

Housing Advice

If you need advice because you have nowhere to live or are at risk of becoming homeless, please complete the online enquiry form using a computer or smartphone. You can find further information about our homelessness advice and support.

If you need support to find rented accommodation, landlord advice and other support please check our website.

Shelter can also offer financial, welfare and housing advice.

Help Hub

Partners in the BwD Help Hub are working together to support local residents to move forward with their lives during the coronavirus crises. Please see the Help Hub pages for more information.

Other financial support

Please see the Council website for further information on council benefit claims.

Please see the Government website for further income support.

Find out more information on our debt and welfare advice page.

Protecting yourself against fraud and scams

Unfortunately, criminals are using COVID-19 to target people online and in person with different types of fraud and scams. Lancashire Police are reminding people to be vigilant and suspicious of cold callers (in person and on the telephone) as the scams can appear realistic.

Please use the advice below to protect yourself and your family:

Stop

  • Take a moment to stop and think before handing over money or sharing personal information online.

Challenge

  • It is okay to say no. Only criminals and fraudsters will rush you to make a decision. If in doubt, call the company to confirm that the visit is official.
  • Official organisations will never ask you for online money transfers, cash or passwords.

Protect

If you suspect covid related fraudulent activity please contact the COVID fraud hotline on 0800 587 5030.

If you think you have been a victim of a financial scam please contact your bank immediately.

If you suspect other fraud cases please call Action Fraud on 0300123 2040 or the Police on 101.