BwD Help Hub for residents

Updated: 12.11.20 11:50

As we continue our response to coronavirus, partners in the BwD Help Hub are working together to support local residents to move forward with their lives in a variety of ways. The local partnerships set up to support people during the coronavirus crises can help people with:

  • finance, benefits and debt management
  • mental health support
  • wellbeing and loneliness
  • learning, training and employment
  • getting online and using technology
  • access to food and essentials.
Contacting the Help Hub

You can also call us on 01254 588111 Monday to Friday between 09:00 and 17:00

Ask for help online

Contact our partners

We are working with a range of local organisations who can also offer support. Whether you need a prescription picking up, some shopping delivered, or a warm meal, there’s someone in Blackburn with Darwen who can help.

Age UK

Wide range of support services, information, advice and guidance for people over 55. Contact: 01254 266620

Blackburn Food Bank

Food supplies to people in need. Contact: 01254 672756

Blackburn with Darwen Carers Service

Support, information advice and guidance for people who care for friends and family. Contact: 01254 688440

Care Network

Information, advice and guidance on a wide range of community services including the Safe Trader scheme. Contact: 01254 507255

Child Action North West

Range of services to support children, young people and their families. Contact: 01254 244700

Health and wellbeing advice

Range of services to support people to improve their health and wellbeing. re:fresh websiteContact 01254 682 037

Lancashire Women

Range of support services for women designed around individual needs. Contact: 0300 3301354

Prescription medication

If you need prescription medication, we advise you to contact your GP surgery or local pharmacy.


For other financial, welfare or housing advice please contact Shelter:

How we are helping
Read how we have been supporting residents over recent months.
Step Up Youth Hub

Help is available to young people who have lost jobs and training placements as a result of the Coronavirus pandemic.

The Step Up Youth Hub is a partnership between the Council, the Department for Work & Pensions and Blackburn Youth Zone.

Step Up gives 16 to 24 year olds living in Blackburn with Darwen the support of skilled Youth Employability Work Coaches from the Jobcentre.

Through Step Up, young people can get help with:

  • Careers advice and guidance
  • CVs, job applications and interview skills
  • Digital upskilling
  • Job matching service
  • Mentoring
  • Work readiness support
  • Bespoke support to overcome personal barriers to work.

To get help from the Step Up team, 16 to 24 year olds can call 01254 588111.

Shielding (protecting people more at risk from Covid-19)

The new national lockdown restrictions from 5 November, which apply to everyone, mean that you must not leave or be outside of your home, except for limited purposes which are set out in that guidance.

In addition clinically extremely vulnerable people are advised to stay at home as much as possible during the four week lockdown period, except to go outdoors for exercise or to attend essential health appointments.

  • You may wish to meet up with one other person from outside your household or support bubble to exercise outdoors, but always try to do so as safely as possible. Keep all contact with others to a minimum and avoid busy areas.
  • Whenever you go out continue to maintain strict social distancing, wash your hands regularly and avoid touching your face.
  • Try to stay 2 metres away from other people within your household, especially if they display symptoms of the virus or have been advised to self-isolate.
  • Work from home. If you cannot work from home, then you should not attend work for this period of restrictions. If you cannot attend work for this reason, you may be eligible for Statutory Sick Pay (SSP), Employment Support Allowance (ESA) or Universal Credit or the Coronavirus Job Retention Scheme.
  • Other people you live with who are not clinically extremely vulnerable themselves can still attend work if they cannot work from home.
  • Children whose doctors have confirmed they are still clinically extremely vulnerable are advised not to attend school during the lockdown period.
  • Children who live with someone who is clinically extremely vulnerable, but who are not clinically extremely vulnerable themselves, should still attend school
  • Avoid all non-essential travel by private or public transport.
  • Do not go to the shops. Use online shopping if you can, or ask others to collect and deliver shopping for you.
  • Do not to go to a pharmacy. Ask a friend, family member, carer or a volunteer to collect your medicines for you.
  • Continue to seek support from the NHS and other health providers for your existing health conditions and any new health concerns.
  • Carers or visitors who support you with your everyday needs or those of a child or young person in your care can continue to visit.

Clinically extremely vulnerable people can use a new online service to register themselves for access to a priority supermarket delivery slot if they don’t already have this service.You can also register on someone else’s behalf if they are clinically extremely vulnerable, all you need is their NHS number.

Anyone who needs support from the BwD Help Hub should:

You can read the full guidance here.