Backdated benefits claims

In some cases we can award benefits for a period prior to your claim. This is known as backdating. Claims can be backdated for a maximum period of 1 month for working age customers and 3 months for pension age customers.

For a claim to be backdated, you would need to show ‘good cause’ as to why you could not claim at that time. If you think you have shown ‘good cause’ you should complete the relevant backdating section on the on line claim form and provide any supporting evidence you may have.

We will then consider whether or not we can backdate your claim, and we will notify you of our decision in writing.

If you have already submitted your claim form, you can still ask for the claim to be backdated but the time limit for backdating will go from Monday following the date of your request, not from date of the original claim.