Privacy policy

Service information

Your privacy is very important to us and is respected by all staff at Blackburn with Darwen Borough Council. We treat any information you provide us with in the same way as all communication we receive, with care and consideration. We do not collect personal data from you when you visit our website without your prior consent.  Any information that you do provide helps us to monitor the services that you are entitled to as a resident in this borough.

We do not pass any of your personal information to outside organisations or partner agencies without your express consent.

CCTV privacy notice​

Collecting Data

The information that we collect from our website, helps us to understand how residents and users access it, and what they are using it for. This can also help us to fix any technical problems the site may have and to make the site more useful. The information that we collect is generic and enables us to generate statistics which are then published on our website. It cannot be linked with the individual accessing the site.

Personal Information

We collect personal information only when you specifically and knowingly give it to us. Examples of this are when you send an email to us, or when you fill in an online form giving us your details. We only use the information that you give to us for the reasons stated at the time that you provide it. The only exception to this is where we have a legal obligation to share the information that you provide, or where there is provision in law to do so.

All Local Authorities have a duty to improve the health of the population they serve. To help with this, we use data and information from a range of sources, including data from hospitals, and data collected at the registration of a birth or death. This enables us to understand more about local health and care needs, and the nature and causes of disease and ill-health in the area.

All information that you give to us is processed, actioned and stored in accordance with the Data Protection Act.

The Information Commissioners Office can give you advice on how to manage and safeguard your own personal information.

Find out more.

Subject Access Requests

Under the Data Protection Act, you can make a formal request for any information that we hold on you. You can also obtain copies of this information. This is your right, and we will disclose the information you are entitled to unless there are exceptions. The main exceptions are

  • If the information on your file identifies other people (unless they have given consent)
  • If releasing the information will cause serious harm to you and/or those involved
  • If releasing the information would profoundly hinder the prevention or detection of crime

Links to external sites

Our website contains links to other external websites, including other local authorities and government agencies. We do this to assist you with any further information you may require. This privacy policy only applies to our website, so please be aware that if you are clicking through to another site, it is worth reading their privacy policy in order to protect your own information.


Blackburn with Darwen Borough Council use something called cookies. ‘Cookies’ are pieces of information that are created when you visit any website, and they are stored on your computer. Cookies enhance your experience of our website and enable you to personalise the service you receive. You have the ability to accept or decline cookies, however, most web browsers automatically accept cookies. You can modify your browser to decline cookies if you prefer, though this may mean that your browsing experience is reduced, as it may stop certain parts of our site from functioning.

We use cookies to count the number of times you visit our site and also to facilitate some systems which transfer data between pages.

Cookies do not contain any personal information about you, and they cannot be used to identify an individual user.

Changes to this privacy policy

From time to time, this Privacy Policy may be changed and updated. If and when this happens, an updated version will appear on this page. In familiarising yourself with our privacy policy, it will ensure that you are always aware of what information we are collecting, and how we are using it.

Thank you for reading the Blackburn with Darwen Borough Council Privacy Policy. If you have any enquiries about how we use your personal information, please contact our Information Governance Team at or by telephone on 01254 585651​​​​​​​​​

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